Shipping and Returns

Shipping & Returns Policy 

Returns — 30-Day Policy (U.S. Orders Only)

Yes, you may return your StairWedge™ within 30 days of delivery for eligible purchases. To begin a return, email us at Support@StairWedge.com

Return shipping, inspection, and restocking fees apply to all approved returns. We will provide a prepaid return shipping label for your convenience.

Restocking Fees

  • 5-Pack Box: $30 restocking fee
  • Single StairWedge: $10 restocking fee

If you need more time to work with your dog, just tell us — we’re happy to help.
If your dog is hesitant at first, please give the training process time. Many dogs simply need practice. Before returning, CLICK HERE to view our StairWedge™ training guide.

Why is there a return shipping charge?

  • StairWedge™ ships to customer for free.  Return fee covers shipping cost, inspection, re-box, re-stocking 

Ineligible for Returns

The following items cannot be returned:

1. Refurbished StairWedge™ (Final Sale)

All refurbished units are FINAL SALE and not eligible for return or refund. These items are excluded from the 30-day return window.  Listings titled (Refubrished) apply

2. Deep Discount or Clearance Offers

All orders purchased using a discount of 40% or more are FINAL SALE and not eligible for return or refund.
These cases may be reviewed individually but are generally excluded from returns to maintain reduced pricing.

3. Custom Discount Codes (Final Sale Eligibility)

Orders placed using custom, influencer, promotional, or exclusive discount codes may be designated FINAL SALE and may not qualify for return or refund.

This policy helps us maintain special promotional pricing and ensures fair access to limited-use discounts.  Custom code requests are reviewed on individual case basis.

Shipping Information

When Do We Ship?

Orders placed before 1:00 PM PST typically ship same day.
Orders placed after this time ship the next business day.

We do not ship on weekends or holidays.
Once shipped, you will receive a tracking number via email.

How Long Does Shipping Take?

Most U.S. orders arrive within 3–7 business days, depending on carrier speed, distance, and regional factors.

Where Do Orders Ship From?

All U.S. orders ship from our warehouse in California and Utah

International Orders

Do You Ship Internationally?

At this time, we do not ship internationally.

Final Sale — International Orders

If an international order is placed or shipped through a forwarding service, it is considered FINAL SALE and not eligible for return or refund and may be subject to cancellation.

Import Duties & Taxes

International buyers (through third-party forwarding services) are responsible for any import duties, taxes, or customs fees.

Shipping Addresses & Corrections

We ship to the address provided at checkout.
Customers are responsible for ensuring all shipping information is correct.

If an incorrect or incomplete address is provided:

  • Additional fees may apply for reshipping

  • Orders delivered to an incorrect address due to customer error are not eligible for replacement under the return policy

Please contact us immediately if you submitted the wrong address. Be prepared to provide your order number and both billing and shipping information